. . . arrive 2 hours before departure. For years now, I have thought 1.5 hours standing in line or sitting in a waiting room was plenty of time despite their warnings . . . . Then, we burned up 30 minutes lugging four-70 pound suitcases to the ticketing line. One hour was not enough for them to resolve my ticketing irregularities and get me to the gate in time. As they waited for supervisors to respond in person and on the phone they passed the cutoff time for printing my boarding pass. They needed to reissue my ticket for the following day. Had I arrived earlier they would have admitted their failure and issued the ticket and maybe other perks without cost. Certainly it was their fault? Certainly they could have arrested me for acting annoyed (apologies to Ed Munch) at their incompetence?
Instead, I had to lug my suitcases back to my son`s new home and I had the privilege of paying an extra $150 for today's ticket. They told me they were doing me a favor because it could have been $1500 more. Well, I guess $150 is better than bail.
Exceedingly irate Delta Airlines traveler
RoseMary
